In the following clauses, the term ‘Client’ refers to the end client (physical or legal person who purchases the product for themselves or for others, but in any case not for resale or distribution).
If, for any reason, the Client is not satisfied with their order, or in the unfortunate case in which they receive products that do not comply with what was requested, the Client has the right to withdraw from the contract without any consequence by adhering to the following instructions listed below:
- a) The termination request must be carried out 14 days from the arrival of the goods (the courier’s tracking status with which Bluon sends the products to the address provided by the Client will be used as proof).
b) bluon will fully reimburse the cost of products returned by the Client and any initial shipping costs sustained. The products must be unworn, unused and undamaged, and must also still have any respective price tags and/or original labels, as well as any respective receipt/compensation note/invoice.
c) The Client may exercise their right to termination simply by sending a mail to [email protected].
d) Returns will only be accepted if confirmed by Bluon.
f) Goods must be returned within 14 days of filling out the termination request form. The date that the products are delivered to Bluon will be used as proof. Any products received after this date may not be reimbursed.
g) Reimbursements will occur using the same payment method as the original purchase.
h) Bluon will endeavour to reimburse the Client promptly, no later than 14 days after the product is returned.
i) The additional shipping costs chosen by the customer (eg cash on delivery or delivery to the floor / by appointment) will not be reimbursed. Standard shipping cost will be refunded if charged.
j) The Client must bear the costs of returning the products. The Client is responsible for the good or goods that are being returned during the period in which they are being redelivered, covering any eventualities such as theft, damage or loss, and it is therefore recommended that they select a recorded, tracked and insured method of delivery, in their own interest where they deem it appropriate.
j) The right of withdrawal is not provided for professionals and companies.
Returns are not accepted if the product in question is personalised.
If you have complied with all the required conditions, Bluon will reimburse the entire cost of the purchased products.
You will be contacted if your return cannot be accepted on account of its non-conformity with the conditions listed above. In such a case, you will be able to choose if you wish to receive your products back at your own expense. Should you refuse this shipment, Bluon reserves the right to keep the products, as well as the corresponding total cost paid for the order.
To exercise your right to return products, please send a mail to: [email protected] with your order number.
Guarantee for any non-compliant products
Bluon is responsible for any defects present in products offered on the site, including the non-conformity of articles to ordered products, in accordance with the provisions established by Italian law. If the client has entered into the contract as a Consumer (taken to mean any physical person who acts on the site for purposes other than those related to a business or any professional activity that may be carried out), this guarantee is valid insofar as both of the following conditions are repsected:
a) that the defect becomes apparent within 24 months from the date on which the products are delivered;
b) that the Client presents a formal complaint regarding the defects within a maximum time period of 2 months following the date in which the defect was first recognised by the Client; c) that it is correctly requested by sending an email to the address [email protected].
Should non-conformity be present, the Client who has entered into a contract as a Consumer will have the right to have this remedied without expense, through repairs or substitution, or by receiving a suitable reduction in price or by dissolving the contract relating to the contested goods and having their payment returned. All costs of returning any defective product will be borne by Bluon.