Return policy

Last updated: 20 July 2026.

Changed your mind? No problem

If you bought as a consumer, you have 14 days from delivery to tell us you wish to withdraw from the purchase, without having to give any reason. You then have another 14 days to send the product back to us, and we refund you as provided by law.

You may open the packaging and try the product with the normal care needed to check its features, material and fit. Please return it complete with packaging, accessories and documentation. We may only take into account any diminished value caused by handling that goes beyond a normal try-out.

Withdraw from the contract →

The online function above guides you step by step: you identify your order, confirm the withdrawal and immediately receive a receipt by email with date and time.

How it works, in short

• Notify us of your withdrawal within 14 days of delivery (the courier's tracking counts as proof). You can use the online «Withdraw from the contract» function, write to us at customer-care@bluon.io or use the model form at the bottom of this page. We confirm receipt right away.
• Send the product back within the following 14 days (the shipping date counts), to the address we will give you in the confirmation. Return costs are borne by you. Until it reaches us, the product travels at your risk: we recommend a tracked and, if you wish, insured shipment.
• We refund you within 14 days of your withdrawal notice: the full price of the products plus the initial standard shipping, if charged. Only the additional delivery options you had chosen (for example cash on delivery or delivery by appointment) are excluded. We may withhold the refund until we receive the product or you show us you have sent it.
• The refund goes to the same payment method you used for the purchase. If you paid cash on delivery, we will ask you for an IBAN or a PayPal account (no refunds in cash or by cheque).

When the right of withdrawal does not apply

• to personalised products, made to your specific instructions;
• to purchases made by professionals and VAT-registered businesses in the course of their activity (for example retailer kits). If instead you asked for an invoice as a private consumer, your right of withdrawal remains fully intact;
• to any donations to charities added to the order: if you withdraw from the rest of the order, we refund the products and the standard shipping, not the donation.

If the return arrives in non-conforming condition (for example incomplete, or showing use beyond a normal try-out), we will contact you: we may apply a reduction of the refund proportionate to the diminished value or — if you prefer — send the product back to you at your expense.

Model withdrawal form

If you prefer, you can copy and send us this form (provided for by Annex I(B) of Directive 2011/83/EU) by email to customer-care@bluon.io or by post:

To: blu oberon srl, piazza Arcole, 4 – 20143 Milan (Italy) — customer-care@bluon.io

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.

Legal guarantee: we are here after the purchase too

Withdrawal is the freedom to change your mind; the guarantee is something else: it protects you if a product has a lack of conformity. All products sold to consumers are covered by the legal guarantee of conformity for at least two years from delivery under EU rules; if the law of your country of residence provides a longer or more favourable protection, that applies. If there is a problem, write to customer-care@bluon.io: together we will find the most suitable solution — free repair or replacement and, in the cases provided for by law, a price reduction or termination of the contract with a refund. The cost of returning defective products is borne by bluon. If the defect appears within one year of delivery, it is presumed to have existed at delivery.